Refund policy
Return Policy
- Returns are accepted for store credit only.
- If you receive a damaged item, please email us at Coyotecreekcs@gmail.com.
Return Requirements
To be eligible for a return, items must be received in new condition:
- Unwashed
- Unworn
- Unaltered
- Free of makeup, fragrance, deodorant, smoke, and stains
- Original tags attached
Footwear Returns
All footwear must be returned:
- Unworn
- In the original shoe box
- Without any markings or damage to the original box
Non-Returnable Items
The following items are final sale and cannot be returned:
- Jewelry
- Bags (unless defective or broken)
- Sale items
Return Timeframe
- Returns must be postmarked within 14 days of the confirmed delivery date shown on your tracking information.
- Returns received after this timeframe will not be accepted, and the customer will be responsible for return shipping costs back to them.
Lost or Stolen Packages
Coyote Creek Co. is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the USPS customer service team for assistance.
Exchange Instructions
- Please mail returns to the return address listed on your original shipping label.
- If you no longer have the address, email Coyotecreekcs@gmail.com to request it.
- Once your return is received and approved, store credit will be issued via gift card to the email associated with your order.
Additional Notes
- Customers are responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- Coyote Creek Co. reserves the right to deny any return if the merchandise shows signs of wear, damage, or use.